Returns et exchanges
All items of the collection in progress and open items may be subject to exchange or refund. Sale items or end of the series will not be refunded or exchanged.
Send a return request by email to firstname.lastname@example.org stating the desire to return the product with the pattern.
EMILE ET IDA address you a return mail authorization
Return the item in perfect condition with the label and in its original packaging accompanied by the invoice and return authorization email per package up with a number to give us at the following address: DRNMODE - EMILE AND IDA, 10 rue des Jeuneurs 75002 Paris. For abroad, the customer must specify the customs that it is a "return for non-compliance." Sale items or discontinued can not be exchange or refund
It is up to the user to keep any proof of this return and its date. Return shipping charges are the customer's responsibility. If it is an exchange, new shipping will not be charged to the customer.
Upon receipt and verification of compliance of the product we will make an exchange or refund within 10 working days.