I don’t remember my Login/Password
Your login is easy to find out : this is your email address. To find your password, click on MY ACCOUNT at the top of the homepage, , you will arrive on the identification page and click on FORGOTTEN PASSWORD. We will send you your password on your email address.
How to change information on my account ?
You have to identify on your space MY ACCOUNT using your email address and password, , you can modify informations on your account.
How are the personal datas used ?
All information of your EMILE ET IDA account are used only in connection with your business relationship with EMILE ET IDA. The processing of such personal information has been declared to CNIL under the number 1375767 on 17 July 2009. You have at any time the right to access, modify, rectify and delete data which relate to the application of Article 34 of the law "and Freedoms" of January 6, 1978.
The site is secure. The transmission of information on the site emile-et-ida.fr occurs in a secure environment, using the existing protocols on the Internet. Payment card numbers are not stored.
You can use the site without depositing emile-et-ida.fr personal information. However, when you open an account on the site emile-et-ida.fr, we collect the data necessary for billing and delivery of your order: your name, address, email address, etc. The site emile-et-ida.fr agrees not to disclose your details to third parties involved in the progress of your order process: bank, delivery service, etc. In addition, the communication of personal data may also exceptionally when emile-et-ida.fr is legally required to do so, following the filing of a complaint for example.
Did my order has been well done ?
To see if your order has been taken into account, there are two ways : You can check in the space MY ACCOUNT/MY ORDERS to see if your command is good and you should receive a confirmation email (also check you spam !)
How long before I receive my order?
We do our best to ship the package within 24 to 72 hours. It , takes time for the delivery. All details are HERE. These times are indicative In case of delay, the responsibility EMILE ET IDA could not be committed and for any reason whatsoever. Therefore, no claim of any nature whatsoever, can be claimed by the user EMILE ET IDA.
Can I change my order ?
Once the order is confirmed, unfortunately, it is impossible. If you change your mind, you can always stage a comeback after the order received, but at your expense. If you have entered an incomplete address, please email us. However, we can not change the destination of your package during shipping!
How to cancel my order ?
You have one hour to cancel your order, go in your space MY ACCOUNT / MY ORDERS. In addition, you will only have to return your goods for refund once received your package within 7 days at your expense.
How to give my opinion on what I have just received ?
We are very happy for all the comments you can tell us that help us move forward! So do not hesitate to contact us HERE !